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Access information

Access to copies of worker documents

Information can be requested from ReturnToWorkSA and its claims agents Gallagher Bassett and EML. Depending on the type of information being requested, there are different legal and legislative mechanisms under the Return to Work Act 2014- external site- external site- external site- external site- external site and Freedom of Information Act 1991- external site- external site- external site- external site- external site that facilitate that request.

Worker requests for information

You or your legal representative can make an application under Section 180 of the Return to Work Act 2014 to access information held by ReturnToWorkSA about your claim.

If you are a legal representative applying on behalf of a person with a work injury, you will need their written permission to access their information. We are committed to protecting the privacy of the personal information we hold.

How do I request information about my claim?

You can make a request by submitting a written application or by using our Section 180 Application for Access form (PDF, 202 KB)- external site- external site- external site- external site- external site.

Once we have received your request, we will let you know in writing if we have accepted your application, or contact you if we are unable to process your request.

More information can be found in our Access to Information Guide- external site- external site- external site- external site- external site.

Are there any fees or charges to access my claim?

No fees or charges apply. This information is yours to access.

For further assistance contact us on 13 18 55 or email .

Freedom of information

You can apply under the Freedom of Information Act 1991 (commonly known as FOI) for access to information held by ReturnToWorkSA.

How do I request information?

If you are seeking personal information, you will need written permission from the person whom the information relates to.

You can make a request by submitting a written application or by using our FOI application form- external site- external site- external site- external site- external site. Along with your application, you will need to include a payment to cover the application fee- external site- external site- external site- external site- external site.

In most cases, the information will be sent to you electronically.

More information can be found in our Access to Information Guide- external site- external site- external site- external site- external site.

Are there any fees or charges?

Fees and charges - external site- external site- external site- external site- external siteapply unless you are a concession card holder.

For further assistance, please contact us on 13 18 55 or email .

FOI disclosure log

The Government has committed to the establishment of disclosure logs for all government agencies to provide central access to non-personal information that has been released under the Freedom of Information Act 1991 (FOI Act).

Premier and Cabinet PC045 Disclosure Log Policy- external site- external site- external site- external site- external site requires agencies to publish information and documents that have already been disclosed to an FOI applicant that:

  • are not related to the personal affairs of an individual;
  • could not be claimed as exempt documents/material pursuant to Schedule 1 of the FOI Act, when being publicly released; and
  • could not be considered defamatory or a breach of confidentiality or reasonably be anticipated to cause harm to a person.

Where documents are not able to be published, access can be requested by contacting ReturnToWorkSA via email at

Visit our FOI disclosure log.- external site- external site- external site- external site- external site

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