Continuous improvement
Service standard ten: Provide avenues for feedback or for making complaints and be clear about what can be expected as a response.
We will acknowledge and correct mistakes quickly and consider feedback as an opportunity to improve our services.
- Our website and our claims agents’ websites will provide information on how you can provide feedback or make a complaint and how we will manage these.
- We will respond to a complaint within 10 business days.
- We will provide information about review and appeal rights.
If you do not believe our service standards have been met you can raise the issue directly with the person or agency.
Date printed: 21 Dec 2024
