Access and equity

ReturnToWorkSA is committed to making sure that our services are responsive to the rights and needs of a diverse population.

Interpreting and translating

Our staff, claims agents and providers can communicate with you using accredited interpreters or translators when required.

To contact ReturnToWorkSA in a language other than English, please ring the Interpreting and Translating Centre on 1800 280 203 and ask them to contact us on 13 18 55.

This interpreting service is available at no cost to you.

Reflect Reconciliation Action Plan 2023-24

Our Reflect Reconciliation Action Plan (RAP)- external site- external site affirms our commitment to gaining knowledge about and cultivating connections with the Traditional Owners across South Australia. Our ongoing efforts involve fostering a more culturally inclusive workplace. Reconciliation, for us, rests on mutual respect and collaborative partnerships with Aboriginal and Torres Strait Islander communities. Given our extensive network within South Australia, we recognise our responsibility and aspire to actively contribute to the reconciliation journey. We align with and support the South Australian Government's dedication to reconciliation.

• Reflect Reconciliation Action Plan

Disability access

As part of our commitment to diversity, we make sure that people with disabilities have access to our products and services through our Disability access and inclusion plan (PDF, 202 KB)- external site- external site- external site (Disability access and inclusion plan - e-text version (DOCX, 45 KB)- external site- external site- external site) including:

• accessible building and facilities
• holding staff and stakeholder events in accessible venues
• enabling stakeholders to request information in alternative formats
• building a website that complies with best practice as defined by the W3C Web Content Accessibility Guidelines (see below)
• raising awareness about disability and access issues by organising information sessions for staff, case managers and providers, and
• advertising external vacancies via Disability Works Australia.

Alternative formats

If you need any information from our website in Braille, audio, e-text or large print, please call us on 13 18 55 and we will do our best to help you.

If you are deaf or have a hearing or speech impairment you can call ReturnToWorkSA through the National Relay Service:

• TTY users can phone 13 36 77 then ask for 13 18 55.
• Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 13 18 55.
• Internet relay users can connect to National Relay Service- external site- external site- external site then ask for 13 18 55.

Web accessibility

This website has been developed to provide services and information to a broad audience. This includes people with disabilities who may use assistive technology to read or hear content on this site.

This website conforms to level AA of the W3C Web Content Accessibility Guidelines 2.0 and is regularly audited to maintain that standard.

In many cases, the website conforms to level AAA of the guidelines. We will always try to implement new technologies to improve the accessibility of this site.

Information sessions

Free access and equity themed sessions are available for:

• employers
• service providers
• case managers (including case managers working in self-insured workplaces), and
• return to work coordinators.

Visit our events page - external site- external site- external sitefor details.

Equitable briefing

ReturnToWorkSA has endorsed the Law Council of Australia’s Equitable Briefing Policy - external site- external sitewhich seeks to achieve a nationally consistent approach towards bringing cultural and attitudinal change within the legal profession with respect to gender briefing practices.