Employer and worker obligations

Your obligations

To achieve the best recovery and return to work outcomes, we expect you to:

notify your employer of your work injury as soon as possible (within 24 hours if you can)
make a claim as soon as possible
actively participate in activities designed to support your recovery and return to work
participate and cooperate in developing a recovery and return to work plan
work towards defined goals in your return to work plan
provide current medical certificates that address your capacity for work and other relevant information
return to suitable employment when able to do so.

We expect your employer to support your recovery and return to work by:

calling your claims agent as soon as possible to report your work injury. The claims agent will advise if a mobile claims manager will be assigned
participating and cooperating in the development of your recovery and return to work plan
supporting your employee in their recovery and return to work
providing suitable duties that your employee can perform safely as they recover from their injury
providing suitable employment if your employee cannot return to their pre-injury role.